Christmas card - Zen paper "It's present time"

The most important points summarized:

• Shipping in Germany: 4.90 euros for goods value under 29.90 euros.
• Shipping within Germany possible. Shipping to other countries is displayed and calculated according to your selection. The same principles as in Germany apply.
• Careful shipping, packages packed with love
• Pick up possible in Lörzweiler
• Shipping costs for insured shipping are charged at 4.90€ and are borne by the buyer
• Items are usually handed over to the shipping service provider within 3-5 working days, usually faster
• If an article is not available due to a sale, we will of course inform you
• If your package is not delivered due to incorrect information/address and is returned to us, the shipping costs incurred will not be refunded. We will charge €4.00 for these

delivery country	shipping method	shipping partner	Cost
Germany	standard shipping	DHL	4.90€
International	International Express	DHL	14.90 €

* Due to the packing size, a surcharge of 1.00€ in addition to the existing shipping rate will be charged on shipping, as the product usually has to be shipped separately due to its dimensions.

** Due to the packing size, shipping is carried out exclusively by GLS Germany. This article cannot be delivered to a packing station.

Delivery within Germany:

Shipping costs standard shipping: 4.90 € insured. Our shipping time is usually 3-5 working days, every order is processed as quickly as possible and handed over to the shipping service provider. DHL is usually very fast.

Standard shipping packages are delivered by our shipping partner DHL between Monday and Saturday.

With the track & trace code, which we send you by email with the shipping confirmation, you can view your package and its status at any time on the partner's homepage. Unfortunately, we have no influence on delivery delays from our shipping service provider and thank you for your understanding should this occur. The delivery times shown here are not guaranteed delivery times and may therefore vary. In the event of a delivery delay or non-compliance with the shipping time, we are unfortunately unable to refund the delivery costs charged.

Can I track the delivery status of my order?

Yes, as soon as we have packed the order and handed it over to our shipping partner ready for dispatch. After your order has been dispatched, you will receive a shipping confirmation by email with a link that you can use to track your delivery:

DHL: https://www.dhl.de/de/privatkunden/dhl-versandstracking.html

Shipments sent as large letters cannot be tracked via shipment tracking

How long do I have to wait for my order to be delivered?

When your order is ready for shipment and has been handed over to the shipping partner, you will receive a shipping confirmation by email with a link that you can use to track your order:

DHL: https://www.dhl.de/de/privatkunden/dhl-versandstracking.html

Sometimes it can take a short time until the status of the shipment is displayed correctly and completely. Delivery times can vary depending on the region. Thank you for your understanding that we have no influence on possible delivery delays.

What happens if I am not at home when my order is delivered?

Unfortunately, it is not possible to change your delivery address after shipping. If a change is made before the shipment is confirmed, please contact us separately and we will be happy to change it as long as it has not yet been sent to the shipping partner.

The same applies if you have placed your order and notice that there was an error in the information.

In both cases, please contact us via info @lykkeandyou.de and provide us with the following information:

Name first Name

your order number

The new full address / information to be corrected

For shipments to a PickUp station, we also need your personal number for the Packstation. We will do our best to pass everything on to our shipping service provider in time to change your details, but we cannot guarantee this.

It is best to check your order before completing the purchase process, as we usually start immediately after ordering and payment.

If your package is not delivered due to incorrect information/address and is returned to us, the shipping costs incurred will not be refunded. We will charge €4.00 for these

My order was not delivered, what can I do?

We are very sorry if your order was not delivered. We know how annoying that is! The best thing to do is to first check the tracking link of the shipping service provider...

DHL: https://www.dhl.de/de/privatkunden/dhl-versandstracking.html

... to see the current status of your order at this time.

Please note that your order may be delayed due to security measures taken by the shipping partner (damage to the package en route, rerouting in the parcel center, etc.) and/or seasonal shipment volumes and that we have no influence on delivery delays. We work as quickly as possible and always hand over quickly to the shipping partner, who then takes care of the goods on their final journey to you.

If you have received a shipping confirmation but your shipment is not delivered within the specified delivery time, please contact us via our customer service info @lykkeandyou.de with the following information:

Name first Name

your order number

tracking number from your shipping confirmation email

concern/fact

We will initiate an investigation with our shipping provider, however this may take several days and a refund or replacement cannot be processed until after this investigation or after 30 days.

Therefore, we kindly ask you to wait a short time until the status of the shipment is correctly displayed at the address provided above before contacting us. Please make sure that you have checked the current status of your order using the tracking link in the shipping confirmation email.

If we sent you the wrong products or the products broke en route via DHL, we will pay for the return shipping. In the event of cancellation or dissatisfaction, the customer is responsible for shipping costs (our low prices cannot currently be reflected otherwise).

We are a small start-up that operates without moonshine discounts . This means that we offer honest prices (with a small margin). Therefore, unfortunately (due to the staggering of DHL shipping prices depending on shipping quantity) we cannot yet offer free returns via us. You can of course exercise your right of withdrawal at any time.